Terms and conditions

Great Days Out issues face value vouchers ("Vouchers") entitling the holder to choose up to the value stated on the Voucher, one of a range of activities provided by selected suppliers ("Suppliers").

Your participation in any activity shall be governed by the terms and conditions of the Supplier.

Voucher validity

When you wish to redeem your Voucher please follow the booking instructions within your gift pack. Please note that all activities are subject to availability and booking limits. As a result we may not be able to accommodate your booking on your chosen date or venue.

Unless stated on the Voucher, Vouchers are valid for a period of twelve months from the purchase date. Please check the season of any intended activity, as this may be shorter than the Voucher validity. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A €20 administration fee is payable if you choose to extend your Voucher’s validity. A Voucher can only be extended once and must be done while the voucher is valid. Extended Vouchers cannot be refunded. Promotional vouchers cannot be extended.

Vouchers can be exchanged for a Voucher for another activity sold on the Great Days Out website, only once, providing the original voucher is still valid. The new Voucher will keep the validity of the original voucher. If the activity you choose costs more than the face value of your original voucher you will need to pay the difference. Alternatively, if the activity you choose is cheaper then the difference remains as a credit on your account for the remainder of the validity of the voucher. You will need to return your original voucher to us in order to proceed with an exchange.

We will not replace lost vouchers. Vouchers cannot be exchanged for cash. Only original vouchers will be accepted - no photocopies of Vouchers will be accepted. Please be advised that once a booking has been made, it cannot be cancelled for any reason. You must take the voucher with you to the activity on the day of the activity in order to take part.

Age, size and health restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify Great Days Out and/or the Supplier at the time of booking of any relevant medical condition. Failure to notify us or the Supplier of a relevant medical condition may result in you not being able to take part in that activity. We will not refund the cost of the Voucher if this is the case. With certain activities you may be required to sign a disclaimer, produce a medical certificate or complete a medical questionnaire before taking part in your chosen activity. The booking centre will be happy to advise you if you require further clarification. For driving activities our Suppliers require you to have a full valid European Union driving licence (manual) which must have been held for a minimum of one year, unless otherwise stated. Our booking centre or Supplier can advise of any restrictions at the time of purchase and/or booking.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity, you can choose the particular provider of the activity that you are interested in, phone us, the provider or book via our website. You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document. Customers should also note that your Voucher must be presented on the day (unless already sent to the activity provider), in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced. You may also be required to pay a deposit to the provider to confirm your booking in advance. This deposit will be credited back upon completion of your activity. Please note you may not be able to change your mind once a date has been booked with a Supplier.

Opening hours

Our booking line is open Monday to Friday 9.00am – 6.00pm.

Late arrivals

Once you have made your booking you will be advised of the time that you must report to the Supplier in order to take part in your activity. This can be up to 30 minutes before the activity start time. Due to the health and safety requirements of the Supplier, you may be required to take part in a safety briefing, depending on the nature of your activity. Failure to report at the stipulated time may mean that you will not be allowed to take part in the activity and will not be entitled to rebook.

Description and photography

We have tried to ensure that descriptions and illustrations used in the Voucher packs, in our literature and on our website are accurate. However, such photographs and descriptions are intended to give a general idea of the activity described and do not form part of any contract or warranty between you and Great Days Out. These terms and conditions set out the entire agreement between you and Great Days Out and supersede all prior agreements and representations (whether written or verbal).

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is not available for activities that take place abroad. Full details of insurance cover are available on request.

Returns

We are happy to accept returns within 28 days of purchase. Nevertheless returns and exchanges are not available if you have extended your Voucher, used or booked your Voucher, if the date of the request is after the Voucher expiry date, or if the pack is not in a re-saleable condition. No interest will be paid on the amount to be refunded. You will need to return your original voucher to us in order to proceed with a refund.

If we cancel or change your activity

If we cancel your activity, we will tell you as soon as possible, and do our best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control. We reserve the right to discontinue an activity, venue, or individual Supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will need to pay the difference. We also reserve the right to make minor changes to your activity as may be required by our Suppliers. Examples of minor changes include car specification, or order of activities on a particular day.

Cancellations

Please note that you may not be able to change your booking once a date has been booked with a Supplier and you will be bound by their terms and conditions. If you cancel at short notice you may lose your booking altogether or be liable for a cancellation fee.

You should contact us immediately if you need to change or cancel your booking. We will try to fill the allocated space, but if we are unable to do so, you may lose your booking permanently. You will be advised by Great Days Out if you can rebook. If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Great Days Out as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather

At times activities can be cancelled due to weather conditions or circumstances beyond the Supplier’s control. Your booking confirmation letter will advise you if you need to phone the Supplier to check weather information before participating. If your activity is cancelled due to the weather you will be able to re-book, but your re-booked activity remains subject to weather conditions.

Refunds

We are happy to make refunds on unbooked experiences bought direct from Great Days Out within 28 days of purchase. Refunds cannot be issued once a date has been booked with the provider. Changing a booked date amounts to a cancellation, so once your booking has been made you may incur cancellation charges if you have to re-book. You will need to return your original voucher to us in order to proceed with a refund.

Problems on the day

Once a booking has been made, you are bound by the terms and conditions of the Supplier. If you have any problems, please speak to the management of the location on the day so that they have the opportunity to resolve any problems. Otherwise, please inform us in writing with full details and we will be happy to contact the Supplier on your behalf.

Your Privacy

We are fully committed to protect any personal information that you provide us with. The information that we will need in order to fulfill your order is only used by Great Days Out and the Supplier of your chosen activity. From time to time we publish a newsletter that is sent to customers and subscribers via email. Customers or subscribers who do not wish to receive this communication can easily opt out at any time by emailing us at info@activitysuperstore.com

Miscellaneous

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Irish law and any dispute between you and us will be subject to the exclusive jurisdiction of the Irish Courts. All the clauses and sub-clauses in these terms and conditions are independent of each other. If one clause or sub-clause is deemed invalid or unenforceable, this will not affect any other clause or sub-clause, which shall remain valid.

All activities are pursued at your own risk and are subject to the terms and conditions of the relevant Supplier. Whilst Great Days Out uses reasonable care in the selection of our Suppliers, we shall not be liable to you for the action, error, fault, omission, or negligence of our Suppliers.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control.

To the greatest extent permitted by applicable law, Great Days Out’s entire aggregate liability to compensate you for any loss or damage, howsoever arising (including as a result of our negligence), shall be limited to the cost of the Voucher.

Nothing in these terms shall operate to exclude our liability for death or personal injury caused by our negligence or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.